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| Job Title: |
DIRECTOR OF CLIENT ENGINEERING |
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Job Category:
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ICT [ View All ICT Jobs ] |
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Job Reference:
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CSES-ICT-QHR005 |
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Job description:
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Our Client a premier provider of email and cross-channel marketing solutions. With innovative offerings ranging from self-service email to fully managed, real-time customer engagement and loyalty programs; Their innovative SaaS marketing platform orchestrates and delivers analytics-driven, relevant and personalized customer communications across email, direct mail, social, mobile and web channels. Leveraging a team of marketing, technology and vertical-industry experts, they enable organizations of all sizes to maximize the return on their marketing investment.
They are seeking a Director of Client Engineering to lead a technical service delivery team of data management, database, and application engineering professionals in a fast paced, high growth environment. The individual, based in Qatar, will be responsible for providing overall technical, process and quality leadership for this team, that is responsible for planning, specifying, designing, building, operating, and using outsourced client marketing solutions. These solutions are deployed on our Client's leading-edge Interactive Marketing platform. The position encompasses providing solution leadership, interfacing with account teams and clients, and ownership of the overall production environment.
Candidates must have experience managing teams in high velocity and high availability, quality focused service environments, as well as the ability to drive standard processes to ensure ongoing success. The ideal candidate will also have demonstrated success implementing and maintaining marketing databases, and supporting client program execution in various channels including eMail, interactive communication channels, and print. The role requires excellent communication skills, process and quality expertise, and experience with implementation of methods to ensure production application availability 24x7. Must be able to lead collaboration and design reviews with account teams and clients and managing a diverse group spread over multiple time zones.
Key Roles and Responsibilities:
- Service Delivery Lead the team in the specification, design, build, testing and deployment of all marketing services including databases, interactive communications, analyses, and reports.
- Work Management Effectively manage dozens of client and operational work activities in parallel that might include up to 6 new deployments (>200 hours each) of solutions each quarter as well as the servicing of hundreds of smaller requests (< 20 hours) that require similar specification, tracking, and quality deployment.
- Team Management - including staffing, training, coordinating, organizing, monitoring and coaching technical employees and must be able to inspire technical people to achieve outstanding results.
- Process Definition, Measurement and Improvement - Define standard processes for small tasks (somewhat custom), larger (more custom), and maintenance (recurring) projects. Establish measures to track success of quality, schedule, efficiency, learning and team.
- Quality Management - Oversee and adjust the QA process to insure quality delivery.
- Solution Leadership Provide overall solution delivery leadership to ensure initial success of designs and schedule. Provide creativity to help account teams meet client objectives.
- Communication Support client communication activities directly and through standard reporting and written status communications. Provide executive communications regarding process compliance, efficiency, quality, capacity. |
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Skills:
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- 7+ years experience building automated online and offline marketing solutions as a project manager and/or a solutions architect.
- 7+ years building marketing databases and/or data warehouses.
- 7+ years experience as a database developer (SQL Server 7, 2000, 2005).
- Expert in Structured Query Language and Transact SQL.
- Experience as a liaison between marketing and technology teams.
- Experience working directly with clients to develop technology driven solutions.
- Experience with electronic communications (email, SMS, MMS, social media) and anti-spam initiatives preferred (CAN-SPAM, Bonded Sender, GoodMail, Domain Keys, Sender Id, SPF,deliverability).
- Experience managing teams of resources delivering database and application implementations in a servicing environement.
- Must possess exceptional leadership, people management, interpersonal, organizational and communication skills, both written and verbal.
- Ability to anticipate and build contingency staffing plans.
- Experience working in a fast moving environment and the ability to handle various tasks at once.
- Knowledge of data warehousing and reporting solutions.
- Knowledge of property management systems, particularly Opera, Springer Miller, VisualOne, a plus.
- BS/BA degree in Computer Science or Computer Information Systems. |
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Employment type:
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Salary Range:
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Unspecified |
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| Other Information |
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Degree:
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Bachelors |
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Experience (year):
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7 |
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Job Location:
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Doha - Qatar |
| Benefits and Other Informations: |
Excellent Expatriate package will be given to the right candidate. |
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Post Date:
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30/04/2010 |
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| Contact Instructions: |
Please apply through this site. |
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